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Whether your work happens at home or in the office we understand the importance of choosing the right desk to suit your workspace. To start, you have made the right choice by choosing the latest in height adjustable desk technology with DESKY!
If itβs not right β send it back within 30 days. We pay the return shipping, email you a prepaid label and organise a courier to collect your order where items are too large to drop off.
You have a legal 14-day Right of Withdrawal and Deskyβs 30-day extended Return Policy.
EU and French law give you 14 days from receiving your order in full to cancel without giving any reason. This statutory right remains unaffected by Deskyβs extended 30 day Return Policy that continues after the 14 day period expires. See full details in the Informations concernant l'exercice du droit de rΓ©tractation.
After the 14 day statutory period ends we give you another voluntary 16 days to return your order free of charge where the goods are complete, packed in their original packaging and have remained undamaged. These conditions do not apply to the first 14 day Right of Withdrawal. Return conditions are listed below.
To initiate a return, please submit your request using the Return Request Form. You will need to provide your order details, a description of all the items you want to return, and your contact details. A member of our customer service team will review your submission and confirm important return and packaging instructions.
If you are exercising your Right of Withdrawal within the first 14 days of receiving your order, you can use our online withdrawal function (βWithdraw from contractβ), or tell us in any other clear way, for example by email to help@desky.eu.
We will provide a pre-paid return label for the eligible items to be returned. If the items are too large to drop off, we will organise courier collection from your address.
Take the desk apart if you assembled it, pack it in the original cartons with the original protective packing, attach the label, and hand it over. If a courier collection is required, wait for the scheduled courier to arrive at your address. Keep the proof of postage or the collection receipt β it is the fastest way to release your refund if anything goes missing in transit.
We will refund the purchase price of the returned item within 5 business days via the same payment method you selected when ordering. Where you are exercising your Right of Withdrawal, the law allows us up to 14 days from the day you tell us, and we may wait until the goods reach us or until you show us they are on their way, whichever is sooner.
You may unpack the product and assemble it to check what it is, what it does and how it works, the same as you would handle it in a shop.
We may reduce your refund only where the product has lost value through handling beyond that. We assess it case by case and tell you in writing what we propose to deduct and why, before we deduct anything.
Not having the original packaging does not stop you returning items in the first 14 days. Tell us before we provide a return label or organise courier collection so we can organise packaging to be sent to you.
Under the extra 16 day extended return we ask that the product is complete, undamaged and returned in all its original packaging, disassembled as it arrived. That is what lets us resell it and keep returns free.
You are responsible for ensuring that products being returned meet the conditions below:
Returns are not possible for the supply of goods that are made to your specifications, i.e. non-prefabricated goods made on the basis of an individual choice of or decision by the consumer, or are clearly personalised.
In the unlikely event that your order has been damaged on the way to you, is missing parts or you have simply received an incorrect item in your order we will get this sorted for you as quickly as possible. In most cases, we can fix the issue quickly with a replacement part.
If you have received damaged products, please tell us as soon as you reasonably can and send photo or video evidence β it helps us claim against the carrier. Nothing is forfeited if it takes you longer. We will cover return shipping fees and costs and provide a replacement part, a full replacement or a refund.
Where a product suffers from a failure during its useable lifetime, the Desky Warranty Policy applies and we will provide a repair or replacement. We will cover any shipping fees and costs.
Separately from the Desky warranty, every product comes with the statutory guarantee of conformity. It lasts at least two years from delivery. For the first 24 months, if something goes wrong, we have to show that the product was not faulty when it reached you, rather than you having to show that it was. The Desky warranty is additional to your legal rights and never replaces them.
