Accessibility Statement

Company: Desky Sp. z o.o. (“Desky”, “we”, “us” or “our”), which runs the online shop at desky.eu.

1. Commitment to Accessibility

Desky is committed to ensuring the accessibility of its website for all users, including individuals with disabilities. We strive to provide an inclusive and accessible online experience and to ensure equal access to our goods, services, and information.

We are actively working to improve the accessibility and usability of our website in accordance with applicable laws, including the European Accessibility Act (Directive (EU) 2019/882) as implemented in the country where you live.

desky.eu is our online shop for standing desks, desk frames, office chairs and ergonomic accessories. On desky.eu you can find and compare products, choose product options, check out and pay online, track your delivery, withdraw from a contract, return goods, make a warranty claim, and contact our customer service.

2. Accessibility Standards

Our objective is to conform with the Web Content Accessibility Guidelines (WCAG) Version 2.2 Level A and Level AA.

desky.eu partially conforms with this standard, which means that some content may not yet fully conform. Because the website changes constantly, we test it and fix issues on an ongoing basis.

3. Shopify Platform Considerations

Our website is hosted on the Shopify platform. Some features of the website are provided through:

  • Shopify’s underlying platform architecture
  • Third-party Shopify applications (“apps”)
  • Payment gateways and checkout functionality
  • Themes or templates used for site design

We take responsibility for the accessibility of these features as part of our service. We:

  • Select accessibility-conscious themes and apps
  • Configure platform settings in an accessible manner
  • Work with developers and vendors to address known issues

4. Measures Taken to Support Accessibility

We will implement and continue to maintain the following accessibility practices:

  • Ongoing accessibility audits (automated and manual)
  • Integration of accessibility into design, development, and content updates
  • Use of semantic HTML and ARIA attributes where appropriate
  • Ensuring keyboard navigability across the whole shopping journey, including product selection, checkout and payment
  • Providing alternative text for meaningful images
  • Maintaining colour contrast and readability standards
  • Pages that can be zoomed, and text that can be enlarged, without loss of content
  • A customer service team that can tell you about the accessibility of our website and products
  • Periodic remediation of identified accessibility barriers

5. Third-Party Applications and Integrations

Our website may utilise third-party services, including Shopify apps and integrations for:

  • Payments
  • Shipping calculations
  • Reviews and user-generated content
  • Marketing and analytics

For these services, we:

  • Evaluate accessibility before implementation
  • Seek accessible alternatives where a service does not meet the standard
  • Provide assistance or alternative access upon request

6. Continuous Improvement

We recognise that accessibility is an evolving area and we are committed to identifying and addressing accessibility issues in good faith and in a timely manner.

7. Accessibility Assistance

If you experience any difficulty accessing our website, we encourage you to contact us so we can assist you. You can also contact us to make an accessibility complaint, or to receive this statement in spoken form.

We will make reasonable efforts to:

  • Provide the information, product, or service you seek
  • Offer alternative methods of access
  • Address accessibility issues promptly

Contact Information:

Email: help@desky.eu

Phone: Germany, Austria, Luxembourg and the Netherlands [phone number] · France, Belgium and Luxembourg [phone number] · Poland [phone number] · Monday to Friday, 9:00–17:00 CET

Contact Form

Post: Desky Sp. z o.o., Pl. Władysława Andersa 3, piętro 11, 61-894 Poznań, Poland

Please include:

  • The webpage URL
  • Description of the issue
  • Preferred method of assistance

8. Alternative Access Commitment

If a specific feature or function cannot be made accessible in a timely manner, we will provide an alternative means of accessing the relevant goods, services, or information.

9. Policy Updates

We may update this Accessibility Statement periodically to reflect improvements or changes in legal or technical standards.

10. Market Surveillance Authority (Germany)

For customers in Germany, the market surveillance authority is the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF), Carl-Miller-Straße 6, 39112 Magdeburg, kontakt@mlbf-barrierefrei.de.

Last updated: 1 October 2026