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Last updated: 1 October 2026
Desky Sp. z o.o. ("Desky", "we", "us" or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, and the rights you have in relation to it.
Please read this Privacy Policy carefully.
The controller of your personal information is Desky Sp. z o.o., Pl. Władysława Andersa 3, piętro 11, 61-894 Poznań, Poland, registered in the National Court Register (KRS) under number 0001239816, VAT number PL7831953396. You can contact us about privacy at privacy@desky.eu.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes. For each purpose we state the legal basis under the General Data Protection Regulation (GDPR):
4.1 Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a personalised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. Legal basis: performance of our contract with you (Art. 6(1)(b) GDPR) and, for tailoring and improving the Services, our legitimate interest in offering a relevant, well-functioning store (Art. 6(1)(f) GDPR). Where this uses cookies or similar technologies on your device, we do so only with your consent (section 10).
4.2 Delivery.
We share your name, delivery address, phone number and email address with our warehouse and carriers so they can book and complete your delivery. Bulky items such as desks cannot be delivered without a contact phone number. Legal basis: performance of our contract (Art. 6(1)(b) GDPR).
4.3 Returns, Warranty and Product Safety.
We use your order and contact details to handle withdrawals, returns and warranty claims, and to contact you if a product you bought is subject to a safety notice or recall. Legal basis: performance of our contract (Art. 6(1)(b) GDPR) and compliance with our legal obligations, including under the EU General Product Safety Regulation (Art. 6(1)(c) GDPR).
4.4 Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services, which involves building a profile of your interests. Specifically:
4.5 Security and Fraud Prevention.
We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. Legal basis: our legitimate interest in protecting our store, our customers and payments against fraud and misuse (Art. 6(1)(f) GDPR). When you visit the store, Shopify's servers automatically record technical access data (such as your IP address, date and time, pages requested and browser) to deliver the store and keep it secure. Legal basis: our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR).
4.6 Communicating with You.
We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. Legal basis: performance of our contract where your request relates to an order (Art. 6(1)(b) GDPR), and otherwise our legitimate interest in answering you (Art. 6(1)(f) GDPR). Where our chat or customer support uses an automated assistant, we tell you when you are talking to one, and you can ask for a person at any time. We record phone calls only if you agree at the start of the call, to check the quality of our support, train our team and keep a record of what was agreed. If you do not agree, the call is not recorded. Legal basis: your consent (Art. 6(1)(a) GDPR).
4.7 Legal Reasons.
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to keep accounting and tax records, to investigate or participate in potential or actual legal proceedings, and to enforce or investigate potential violations of our terms or policies. Legal basis: compliance with our legal obligations (Art. 6(1)(c) GDPR) and our legitimate interest in establishing, exercising or defending legal claims (Art. 6(1)(f) GDPR).
Information marked as required at checkout or in a form is needed to enter into and perform our contract with you, or to answer your request. If you do not provide it, we cannot take or deliver your order. Everything else is optional.
We do not make decisions that produce legal effects concerning you, or similarly significantly affect you, based solely on automated processing. Orders flagged by our fraud checks are reviewed by a person. If you choose to pay with Klarna, Klarna carries out an identity and credit check and decides whether to offer that payment method, under its own privacy notice.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify (Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You can exercise your rights in relation to that processing through the Shopify Privacy Portal (privacy.shopify.com).
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
We use cookies and similar technologies that are strictly necessary to run the store. We use all others only with your consent (Art. 6(1)(a) GDPR), which you give or refuse in our cookie banner by category. You can change or withdraw your consent at any time through the Cookie settings link at the bottom of every page. Refusing does not affect your ability to shop with us.
| Category | What it does | Providers | Longest cookie lifetime | Legal basis |
|---|---|---|---|---|
| Required | Runs the store: cart, checkout, login, security and remembering your cookie choice | Shopify | Shopify: 1 year | Necessary to provide the store you request; no consent needed |
| Personalisation | Remembers your actions to personalise your next visit | Shopify | Shopify: 1 year | Consent |
| Marketing | Shows you our ads on other websites, measures our campaigns and records referrals from our affiliate partners | Shopify, Google Ads, Meta, TikTok, Klaviyo, Triple Whale, impact.com | Google Ads: 13 months; Meta: 90 days; TikTok: 13 months; Klaviyo: 2 years; Triple Whale: browser storage, kept until you clear it; impact.com: 1 year | Consent |
| Analytics | Helps us understand how the site is used so we can improve it | Shopify, Google Analytics | Shopify: 1 year; Google Analytics: 2 years | Consent |
Google services are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Shopify lists its cookies and their durations at shopify.com/legal/cookies. For other providers, see their privacy notices.
We have pages on Facebook and Instagram and advertise through Meta and TikTok. For page statistics, and for collecting and sending data through their pixels and server-side events, we are joint controllers with Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland, and TikTok Technology Limited, 10 Earlsfort Terrace, Dublin 2, Ireland. We use these tools only with your consent. Each platform is responsible for its own later processing, described in its privacy policy. You can exercise your rights with us or with the platform. We also run global Desky pages on LinkedIn, YouTube and Pinterest. If you visit them, the platform processes your information under its own privacy policy. For LinkedIn page statistics, we are joint controllers with LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
We use appropriate technical and organisational measures to protect your personal information, including encrypted connections, access controls and contracts with our service providers. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. In particular:
| Information | How long we keep it |
|---|---|
| Orders, invoices and payment records | 5 years from the end of the calendar year in which the related tax obligation arose, as required by Polish tax and accounting law, or, if longer, until your product's warranty ends plus 1 year |
| Support, returns and warranty records about a product you bought | Until that product's warranty ends, plus 1 year |
| Other enquiries (for example, questions before buying) | 3 years after the enquiry is closed |
| Technical access data (server logs) | For the limited period Shopify keeps them to operate and secure the store |
| Call recordings | 90 days after the call. If the call relates to an open complaint, warranty claim or legal claim, we keep the recording until that matter is closed. |
| Customer account | Until you delete it, or after 3 years of inactivity. Deleting your account does not delete the order, support and warranty records above, which we keep so we can honour your warranty |
| Marketing | Until you unsubscribe or object. We then keep your email address on a suppression list so that we do not contact you again |
| Consent records | For as long as we rely on the consent, and 3 years afterwards to evidence it, as required by Art. 7(1) GDPR (Art. 6(1)(c) GDPR) |
| Cookies and similar technologies | As set out by each provider (see section 10) |
When a retention period ends, we delete or anonymise the information.
You have the following rights in relation to your personal information. Some of them apply only in certain circumstances, and in some cases we may decline a request as permitted by law.
14.1 Right of Access.
You have the right to request access to, and a copy of, personal information that we hold about you.
14.2 Right to Delete.
You have the right to request that we delete personal information we maintain about you.
14.3 Right to Correct.
You have the right to request that we correct inaccurate or incomplete personal information we maintain about you.
14.4 Right of Portability.
You have the right to receive a copy of the personal information you have provided to us, in a structured, commonly used and machine-readable format, and to request that we transfer it to another controller, in certain circumstances and with certain exceptions.
14.5 Managing Communication Preferences.
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
14.6 Restriction of Processing.
You have the right to ask us to restrict our processing of personal information in certain circumstances, for example while we check a correction you have asked for.
14.7 Withdrawal of Consent.
Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
14.8 Instructions After Death (France).
If you live in France, you may also give us instructions about how your personal information is to be handled after your death.
14.9 Your Right to Object
Where we process your personal information on the basis of our legitimate interests, you have the right to object at any time on grounds relating to your particular situation. Where we process your personal information for direct marketing, including profiling for that purpose, you may object at any time without giving a reason, and we will stop.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. Exercising your rights is free of charge, unless a request is manifestly unfounded or excessive. You can also ask us for more information about how we balanced our legitimate interests against yours. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We may need to verify your identity before we can process your requests, as permitted or required under applicable law. We will respond within one month of receiving your request. We may extend this by up to two further months for complex or numerous requests, in which case we will tell you within the first month. If we do not act on your request, we will tell you why, and you may complain to a supervisory authority.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to lodge a complaint with a data protection supervisory authority. Our lead supervisory authority is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland (uodo.gov.pl). You may also complain to the supervisory authority in the EU country where you live or work. You can find a list of all EEA supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in.
Some of our service providers, and our group company Desky Pty Ltd, are located outside the European Economic Area (EEA). Where we transfer your personal information outside the EEA, we rely on either an adequacy decision of the European Commission (for example, for Canada, and for United States companies certified under the EU-US Data Privacy Framework) or the European Commission's Standard Contractual Clauses (for example, for transfers to Australia, including to Desky Pty Ltd and Okendo, and to United States providers that are not certified). You can request a copy of the relevant safeguards by contacting us.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date. If we make material changes, we will tell you by email or by a notice on the Services before they take effect.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at privacy@desky.eu, or write to Desky Sp. z o.o., Pl. Władysława Andersa 3, piętro 11, 61-894 Poznań, Poland.
